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What These Terms Mean for Your Account

Every account on kelshi operates under these terms and conditions — they set the rules for how you deposit with PayPal, Venmo, or Play+, how withdrawals are verified, and what happens if a dispute arises.

PayPal, Venmo & Play+ coveredState-by-state eligibilityAccount security rulesDispute resolution processWithdrawal verification steps

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HOW WE HANDLE YOUR ACCOUNT

Data, Security, and Your Rights Under These Terms

Kelshi handles account data, cookies, and payment records according to these terms and our privacy policy. Here is what that looks like in practice across the four areas that matter most to your account.

Account Data & Retention

We retain your account records, transaction history, and identity verification documents for as long as required by applicable state regulations. You can request a summary of the data we hold by contacting support through your account dashboard.

Cookies & Session Tracking

We use session cookies to keep your account secure and to remember your payment preferences, including your saved PayPal or Venmo details. You can manage cookie preferences in your browser, but disabling session cookies may affect account login.

Identity Verification

Withdrawals require identity verification — usually a government-issued ID and proof of the payment method used, such as a screenshot of your Venmo or Play+ account. This step protects your funds and satisfies state compliance requirements.

Requesting Changes or Corrections

If your account details are incorrect or you want to update your registered payment method from Play+ to PayPal, contact support via live chat or email. We process correction requests once identity is confirmed.

TERMS CONTACT PATHS

Reach Us About These Terms

Questions about how these terms apply to your account, your payment history, or your eligibility in your state can be directed to our support team through any of the channels below. We aim to respond to terms-related inquiries with the same priority as account issues — because they often are account issues.

Live Chat Open the chat icon from your account dashboard to reach a support agent directly. Best for urgent questions about account restrictions or payment holds under these terms.

Email Support Send a written question about a specific clause, a withdrawal hold, or an eligibility concern to our support address listed in your account settings page.

Account Help Center The Help Center inside your account covers common terms questions — withdrawal verification steps, PayPal and Venmo deposit rules, and state eligibility checks — before you need to contact an agent.

How These Terms Govern Your Account

kelshi Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

These terms form the agreement between you and kelshi the moment you open an account. They apply to every action you take on the platform — depositing funds through PayPal or Venmo, loading a Play+ prepaid card, placing a wager, requesting a withdrawal, or contacting support.

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Eligibility depends on your state's laws; if online casino or sportsbook activity is not permitted where you are located, these terms do not authorize access, and it is your responsibility to check local law before registering. We may update these terms from time to time. When
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we do, we post the revised version here with a new effective date. Continuing to use your account after that date means you accept the changes. If you disagree with an update, the right move is to stop using your account and contact support to close
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it. Your account is personal — you cannot transfer it, share login credentials, or open more than one account per person. Any funds held in your account wallet are governed by these terms and are subject to verification before a withdrawal is processed. We reserve the
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right to suspend or close accounts that violate these terms, with notice where required by applicable state regulations.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About These Terms

Real questions from people reading this page before opening an account — or after running into something unexpected with a deposit or withdrawal.

These terms apply to every person who opens or uses a kelshi account. Eligibility depends on your state's laws; where online gaming is not permitted, these terms do not grant you access.

We post updates here with a new effective date. Using your account after that date constitutes acceptance. If you disagree with a change, contact support to close your account before it takes effect.

Verified funds in your account wallet are returned to your registered payment method — PayPal, Venmo, or Play+ — following our standard withdrawal verification process, subject to any holds required by state law.

State regulations and payment processor rules require us to confirm your identity and match the withdrawal method to the one used for deposits. A government-issued ID and proof of your PayPal or Venmo account are the standard documents requested.

Contact support via live chat or the email address in your account settings. Provide the transaction date, amount, and payment method used — PayPal, Venmo, or Play+ — so we can pull the record and respond promptly.

The core terms are consistent, but certain clauses — especially around eligibility, withdrawal timing, and account restrictions — may vary based on the state law that applies to your account at the time of registration.

Reference

Terms & Conditions

Access may be available only in states where local law permits.

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What These Terms Mean for Your Account

Data, Security, and Your Rights Under These Terms

Account Data & Retention

Cookies & Session Tracking

Identity Verification

Requesting Changes or Corrections

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can kelshi change these terms without notice?

03 What happens to funds in my account if it is closed?

04 Why is identity verification required before a withdrawal?

05 How do I dispute a charge or a transaction under these terms?

06 Are these terms the same in every state?

Terms & Conditions

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