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How kelshi Handles Your Personal Information

Your account data belongs to you, and this page lays out exactly how we collect, store and use it — from the moment you create a profile through every PayPal, Venmo or Play+ transaction you make.

Account data transparencyPayPal, Venmo, Play+ contextState-law dependent accessYour data rights, clearly statedContact path always open
kelshi How kelshi Handles Your Personal Information
DATA HANDLING STANDARDS

Four Ways We Protect Your Account Data

Handling account data responsibly is not optional for us — it is how we keep your wallet safe and your account functional. Every detail below reflects an actual operational practice, not a general commitment. From how your Play+ prepaid card number is stored to how long we keep identity verification records, these are the specifics that matter to your account security.

Encrypted Storage

Payment credentials — including your linked PayPal account and Play+ card details — are stored using encryption at rest. We do not store full card numbers in plain text at any point.

Cookie Controls

Session cookies remember your wallet preference between logins. You can review and adjust cookie settings from the footer link on any page — changes take effect immediately on your next session.

Retention Schedule

We keep identity verification records for the period required by the state regulations governing your eligible jurisdiction. Once that period expires, records are deleted from active systems.

Data Access Requests

You can request a full export of the data we hold on your account at any time. Submit the request via live chat or email, and we will confirm receipt within two business days.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is handled, want to request a correction, or need to submit a deletion request, our account support team is the right starting point. We aim to acknowledge privacy-related requests within two business days and resolve them as quickly as the applicable state-level requirements allow. You can reach us through any of the channels below.

Team online

Live Chat

Start a live chat session from your account dashboard to reach a support agent who handles privacy and data requests directly — no phone queue, no hold music.

Email Support

Send your data request or privacy concern to our dedicated support email. Include your registered account name and the nature of your request so we can route it correctly.

Account Settings

Some data preferences — like cookie consent and marketing communication opt-outs — can be managed directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at kelshi

The questions below cover what we actually get asked about data, cookies, payment records and account rights. If something is not covered here, our live chat team handles privacy inquiries directly from your account dashboard.

We collect your name, email, date of birth and the payment credentials you link — PayPal, Venmo or Play+. Identity verification documents are collected when state regulations require them.

We do not sell your personal information. Data is shared only with processors needed to run your account — such as PayPal or Venmo for transaction processing — and with regulators where state law requires it.

Start a live chat from your account dashboard or email support with your account name and a data-access request. We confirm receipt within two business days and deliver the export as permitted by applicable law.

Yes. Submit a deletion request via live chat or email. We will remove data that is not subject to a mandatory retention period under the state regulations that apply to your eligible jurisdiction.

Session cookies keep your wallet preferences active between logins. You can review and adjust cookie consent settings via the cookie link in the page footer — changes apply to your next session immediately.

Retention periods follow the requirements of the state-level regulations covering your eligible jurisdiction. Once the required period expires, those records are removed from our active systems.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.