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Your Rights and Responsibilities on kelshi

Every account on kelshi operates under a clear set of legal terms — state-level eligibility rules, account conduct standards, and data rights you can act on at any time.

State-Dependent EligibilityAccount Conduct StandardsData Rights You Can RequestPayPal, Venmo, Play+ Policy Scope
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kelshi Your Rights and Responsibilities on kelshi
LEGAL CONTACT PATHS

How to Reach Us About Policy Questions

If something in these terms raises a question about your account, your data, or a payment record tied to PayPal, Venmo, or Play+, our support team can pull up your account and walk through it with you directly. We handle legal and policy queries through the same channels as general account care — no separate department to navigate.

Live Chat Open the chat window from your account dashboard for policy questions, account review requests, or clarification on terms that affect your wallet or payment history.
Email Support Send a written request to our support address for formal queries — data access requests, account closure confirmation, or dispute documentation all accepted here.
Account Settings For self-directed legal actions — updating consent preferences, reviewing stored payment data, or initiating an account closure — head to your account settings page.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data at kelshi is stored with standard encryption practices. Payment method records — including PayPal account references, Venmo transaction IDs, and Play+ card usage — are retained for the period required by applicable financial regulations. You can request a copy of your stored data or ask us to delete records where deletion is legally permissible. Here is what that looks like in practice.

Data Retention Policy

Transaction and account records are retained as required by applicable US financial regulations. You may request a summary of your stored data at any time through live chat or email.

Cookie and Tracking Use

We use session cookies for account authentication and analytics cookies to understand how the platform is used. You can adjust cookie preferences through the consent banner on first visit or in account settings.

Account Security Steps

Login uses a one-time verification code sent to your registered email or phone. Suspicious activity on your account — unusual payment requests, login from an unrecognized device — can be flagged via live chat immediately.

Requesting Changes or Deletion

To update personal information, revoke marketing consent, or request account deletion, send a written request to our support email. We confirm receipt and process eligible requests within the timeframe local law requires.

Legal Questions We Hear Most Often

These are the policy and rights questions that come up regularly from account holders in eligible states. If yours is not here, live chat or email will get you a direct answer tied to your specific account situation.

Access depends on your state's laws. We are available where local law permits. If your state does not currently allow this type of platform, registration will not complete.

Yes. Submit a written data access request through our support email. We will confirm receipt and provide your stored account and transaction data within the period required by applicable law.

Payment records, including PayPal transfers, Venmo transactions, and Play+ card usage, are retained for the period mandated by US financial regulations. After that window, eligible records are deleted on request.

Closing your account stops new data collection. Existing records required by law are retained for the mandatory period, then deleted. Submit a closure request through account settings or email support for written confirmation.

Contact us immediately via live chat. Our team can freeze account activity, review recent login records, and walk you through resetting your verification credentials from any device.

Tax obligations on winnings are your responsibility under federal and applicable state law. kelshi does not withhold taxes on your behalf or provide any tax treatment assurances — consult a tax professional for your specific situation.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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